Last Updated: 19-Feb-2026
At Vasumu Services, we strive to deliver high-quality IT and digital solutions to our clients. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be processed.
By engaging our services or making any payment to Vasumu Services, you agree to this policy.
Vasumu Services primarily provides customized IT and technology services, including but not limited to:
IT Support and Consulting
Website Design and Development
Enterprise Integration (EAI, B2B, API Management)
Network Setup and Maintenance
Software Solutions
Due to the customized and resource-intensive nature of these services, refund eligibility is limited as described below.
Clients may request cancellation before project work begins.
If payment has been made and work has not started, a refund may be issued after deducting applicable administrative charges (if any).
Any third-party costs already incurred will be deducted.
Once project work has commenced:
Payments made are generally non-refundable.
This is because resources, planning, and technical efforts are immediately allocated to the project.
Partial refunds, if any, will be solely at the discretion of Vasumu Services.
For Annual Maintenance Contracts (AMC) or ongoing support:
Cancellation requests must be submitted in writing.
Refunds, if approved, will be provided on a pro-rata basis for the unused service period.
Any completed service period is non-refundable.
Refunds will not be provided in the following cases:
Change of mind after project initiation
Delay caused by client-side dependencies
Lack of required inputs/content from client
Project scope changes requested by client
Services already delivered or substantially completed
Domain, hosting, third-party licenses, or government fees
If a refund is approved:
It will be processed within 7–14 business days
Refunds will be issued via the original payment method where possible
Bank/payment gateway charges may be deducted
We encourage clients to contact us first to resolve any concerns. Vasumu Services is committed to fair and transparent communication to reach mutually agreeable solutions.
Vasumu Services reserves the right to modify this Refund Policy at any time. Updated versions will be posted on this page with the revised date.
For cancellation or refund requests, contact:
Vasumu Services
Plot No 891, Sector 7C
Faridabad, Haryana 121006
India
???? Email: info@vasumu.com
???? Website: https://www.vasumu.com